FAQ

We’ve answered the most common questions to help you shop with confidence and get your order faster and smoother.

📦 Orders & Shipping

How long does shipping take?
Orders are delivered within 3–5 business days after processing.

How long is processing time?
All orders are processed within 1–2 business days (Monday–Friday).

Do you offer free shipping?
Yes — we offer FREE standard shipping on all orders within the United States.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can use it to track your package in real time.

Do you ship internationally?
No, we currently only ship within the United States.

🔋 Products & Usage

Are your products brand new?
Yes, all products sold at Brainch are 100% brand new and unused unless clearly stated otherwise.

Do your power stations and generators come charged?
Most units arrive partially charged for safety. We recommend fully charging before first use.

Can I use these products for home backup?
Yes, many of our products are designed for home backup, outdoor use, RVs, and emergency situations.

Are solar panels included?
Some products include solar compatibility, but most solar panels are sold separately. Check the product description for details.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy on all products.

Are returns free?
Yes, we provide free return shipping on eligible returns.

Do you charge restocking fees?
No — we do not charge any restocking fees.

How long do refunds take?
Refunds are processed within up to 14 business days after your return is approved.

Can I return a used product?
No, items must be unused and in original packaging to qualify for a return.

🚚 Delivery Issues

What if my package is delayed?
Delays can occasionally happen due to carriers or weather. If your order is delayed, please contact us and we’ll help track it.

What if my package is lost?
If your package is confirmed lost, contact us and we will assist you in resolving the issue with the carrier.

What if I entered the wrong address?
If your order hasn’t shipped yet, contact us immediately. Once shipped, we cannot change the address.

🔐 Payments & Safety

What payment methods do you accept?
We accept major payment methods including:

Visa
Mastercard
American Express
Apple Pay
Other secure checkout options

Is my payment secure?
Yes, all payments are processed through secure encrypted gateways.

🛠️ Product Support

What if my product arrives damaged?
Contact us within 48 hours of delivery with photos or videos. We will replace or refund it.

Do your products come with a warranty?
Warranty coverage depends on the manufacturer. If there is a defect, contact us and we will assist you.

📞 Contact Support

If you still need help, contact us:

Brainch
4401 Cardinal Ln
Midland, Texas 79707
United States

Email: mahadevarahalvigneshli@outlook.com
Phone: (346) 641-2659

We respond within 24 business hours (Monday–Friday).